General Disclaimer

The following terms and conditions apply to all users of the site, including but not limited to any and all transactions made within or directly due to this website. These terms and conditions are subject to change at any time without notice, as are product descriptions, specifications and prices. Any such change will become effective once published on the respective page. In the event of an incorrect price being advertised and paid for at the wrong price, the customer will be contacted and notified about the issue and then given the option to continue with the sale or cancel to cancel the order. Please consult these terms and conditions regularly to ensure that you are aware and of and complying with the latest version.

Product Descriptions & Informative Writings

This website is published for the information of clients and prospective clients of Hifi Gear. We do our best to ensure that the information on this website is accurate and helpful at all times. However, as this information is often gathered from multiple sources, we cannot guarantee the accuracy of that information and cannot be held liable for any use or reliance you make of the said information or put on the said information. Any recommendation or other information within this website is followed by your own risk. Product descriptions, specifications and prices are subject to change without notice. In the event of an incorrect price being advertised and paid for at the wrong price, the customer will be contacted and notified about the issue and then given the option to continue with the sale or cancel to cancel the order. Any blog review, or otherwise personally written material found on the website is the opinion of the author and may not reflect the opinion or outlook of other Hifi Gear staff members or Hifi Gear as a company. This is also true for any posts or content found within any of our social media outlets, including Facebook, Twitter, Instagram, Google+, Tumblr, LinkedIn, Pinterest, Flickr, YouTube or WordPress.

Privacy Policy

Hifi Gear respect your right to privacy. Any personal information received via our website will only be used lawfully by Hifi Gear. Hifi Gear does not sell or otherwise give away your private information to any third party. The details provided may be used to update you with information on our products, offers and services. If you do not wish to receive information about our products or services, please specify this within the registration form.

Business Terms

Prices stated on this website are all inclusive of VAT (currently 20%) and free delivery within the mainland UK*. Payment accepted by credit/debit card, as well as PayPal and Amazon Checkout Payment services. Goods are not sold on a trial basis and can only be returned if faulty or damaged during transit. For more information, please consult our returns policy. All goods remain the property of Hifi Gear until paid for in full. A contract of sale does not exist between us until you have received your invoice, which is usually found on the side of your product’s box within a document sleeve or within the box itself. Please retain this invoice as proof of purchase. Prices and manufacturers specifications are subject to change without notice.

*Free delivery is only available to zone-1 mainland UK customers. To confirm whether your postcode falls within non-free delivery regions, please refer to this page.

Supplier links and general links

We provide third-party links as a convenience to website visitors. We do not control and are not responsible for any of these sites, their content or the legal consequences of your entering into any contracts with the third parties that have these linked websites. We do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result. The inclusion of a link is not a recommendation or an endorsement of a particular site or the services, products or information on offer there.

Copyright Notice

The text and graphic content found within this website may or may not be the intellectual property of Hifi Gear. Hifi Gear does not claim ownership of all intellectual material found within this website but retains that the majority of content is the intellectual property of Hifi Gear. The text and graphic content of this website may only be used, printed or distributed under the following conditions: the content of the site is used for informative, non-commercial purposes only, the content is not modified, and copyright information is displayed (Copyright 2018 Hifi Gear), preferably alongside a link to our website;

Price Match

In order for us to consider matching a price, the product must be ‘like-for-like’ in every aspect, this means the product must be identical, boxed/unused, including delivery charges and be sold from a retailer authorised by the manufacturer of the product. The product must also be in-stock and available for immediate delivery and we must be able to verify the offer. We have no legal obligation to price match and offer this service out of courtesy and in the interest of ensuring our customers receive the best deal. Hifi Gear reserves the right to decline to match a price that is either not ‘like-for-like’ or for any other reason at our own discretion.

Discount Codes & Gift Vouchers

Discount codes are to be entered at the checkout process. Discount codes exclude certain brands, including Sonos and Loewe, as well as all products with already existing discounts. Discount codes (unless specified otherwise) are valid once per customer and cannot be used in conjunction with other discount codes or gift vouchers in the same purchase. If you are ordering more than one product, any products that are exempt from discount codes will continue to be exempt but the code will still deduct the discount amount from the products that are valid. Discount codes remain the property of Hifi Gear and we reserve the right to deny the discount at our discretion.

Returns Policy

This returns policy applies to online purchases only. Returns must include original, undamaged packaging with all original and undamaged accessories, manuals, or other contents. Returns must be made to us via an insured method as any damage or loss in transit is the responsibility of the customer. Under the Distance Selling Regulations, you are able to return an item to us within 14 days of receiving it when notifying us in writing of your wish to return the item. In this instance, we will refund the price of the item, minus supplementary costs incurred when sending the product to you initially. All returns must be ‘as new’ in ‘as new’ packaging, with any free gifts or services returned or reimbursed. Should the free gift not be returned, the retail price of the gift in question will be deducted from the refund. If the product is not returned in a fully resalable condition, or the packaging is damaged or soiled, then we reserve the right to either refuse to refund the item or deduct 20% of the original selling price from the refund amount. This does not affect your statutory rights. Refunds to a card other than the original can only be made under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit.

Before a product is refunded, the unit will undergo an assessment to either ensure the product is in working order or to confirm a fault. This assessment process and a subsequent refund is usually completed within 24 hours. This does not include your bank’s process time.

We are unable to exchange or refund any headphones that have been opened and used, unless they are proven faulty, in the interest of hygiene. We are also unable to exchange or refund any item that has been custom built or personalised (eg custom length or terminated cables, special order furniture). As vinyl cartridges/styli experience physical wear upon use, we are unfortunately unable to refund any used or opened cartridges/styli. All cartridges/styli returned reported as faulty are assessed at length before any refund is considered. All cartridge/stylus serial numbers are noted and retained before dispatch.

Faulty Goods

If a product purchased is determined or suspected of being faulty, then you have up to 30 days to return the item for a full refund (providing the fault can be confirmed). Alternative solutions will also be offered to you and may include a straight-swap replacement.


If your product develops a fault during the manufacturer warranty period but outside of the initial 30 days from delivery, please first consult the troubleshooting guide found within the product's user manual. If this does not resolve the issue then please contact us via email with the details of your initial order number/invoice number, your name and contact telephone number and also a description of the fault you are experiencing. We will do our best to troubleshoot the issue with you via email. If the issue can not be resolved in this way then the product should be returned to us for further assessment, at which point we will liaise with the manufacturer to have the item repaired under warranty, or replaced when a repair is not possible. Guarantee/warranty terms and durations vary between manufacturer and product type, please contact us if you would like to know the warranty information of a specific product before purchase. Returning the item for a warranty assessment is the responsibility of the customer, we recommend using an insured courier method to avoid loss or further damage in transit. Any items returned should be done so in the original packaging where possible. If you do not have the original packaging please make sure suitable packaging materials are used as we can not be held resonsible for any damage in transit. Please note additional charges may apply if replacement packaging is required from the manufacturer.

International customers as a condition of ordering are responsible for courier charges (both ways) for any returns for repairs under warranty, please do not order from us if you do not agree with this term.

Custom Installation Policy

For more information on our Custom Installation Policy, please contact us via email or phone: 01432 354921